Last Updated: September 2025
At Scentiq, we value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from scentiqluxury.com
By accessing or using our Website, you agree to the practices described in this Privacy Policy, along with our Terms & Conditions. If you do not agree, please discontinue use of the Website.
Scope of this Policy
This Privacy Policy applies to:
- Visitors who browse our Website without registering.
- Customers who create an account or make purchases.
- Users who interact with us through email, chat, or other communication channels.
“Personal Information” means any data that can be used to identify you (directly or indirectly), such as your name, email, phone number, address, payment details, etc.
2. Information We Collect
We may collect the following types of information:
Information You Provide
- Name, email address, phone number, shipping & billing address.
- Account details if you register with us.
- Messages, feedback, or support queries sent via email, chat, or forms.
Automatically Collected Information
When you interact with our Website, we may automatically collect:
- Your IP address and device details.
- Browser type, operating system, and referral source.
- Date, time, and duration of visits.
- Clickstream data and browsing behavior on our Website.
Cookies & Tracking Technologies
- Our Website uses cookies, tags, and similar technologies to enhance your shopping experience.
- Cookies help us remember your preferences, analyze site traffic, and deliver personalized content.
- You may disable cookies in your browser settings, but some features may not function properly.
Payment Information
- Payment details (credit/debit card, UPI, wallet, or net banking information) are collected through secure third-party payment gateways.
- We do not store sensitive payment information on our servers.
How We Use Your Information
Your information is used for the following purposes:
- To process and fulfill your orders.
- To improve and personalize your shopping experience.
- To communicate updates, offers, and promotional materials (if opted-in).
- To respond to queries and provide customer support.
- To monitor Website performance, security, and fraud prevention.
- To comply with legal and regulatory requirements.
Information Sharing & Disclosure
We do not sell or rent your personal information. However, we may share information in the following cases:
- Service Providers: With trusted third-party vendors (e.g., payment gateways, shipping partners, IT service providers) to fulfill services on our behalf.
- Legal Obligations: If required by law, government authorities, or to protect our legal rights.
- Business Transfers: In case of a merger, acquisition, or restructuring, user information may be transferred as a business asset.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or alteration. However, no system can guarantee 100% security, and you acknowledge that you share data at your own risk.
Your Rights
- Access and review the personal data we hold about you.
- Request correction or updates to your information.
- Withdraw consent for marketing communications.
- Request deletion of your account or personal data, subject to legal and contractual obligations.
To exercise your rights, please contact us at scentiqluxury@gmail.com
Policy Updates
We may update this Privacy Policy from time to time without prior notice. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our Website after updates constitutes acceptance of the revised Policy.