Frequently Asked Questions

What is Scentiq Luxury known for?

Scentiq Luxury specializes in premium perfumes crafted with the finest ingredients, designed to deliver long-lasting, unique fragrances.

How can I place an order?

Orders can be placed directly through our official website, www.scentiqluxury.com. Simply add your desired product to the cart and proceed to checkout.

Do you offer pan-India delivery?

Yes, we deliver across India. Delivery timelines may vary depending on your location.

How can I reach your customer support team?

You can contact us anytime via email at scentiqluxury@gmail.com.

What are your customer care hours?

Our team is available Monday to Friday, 10:00 AM – 6:00 PM (IST).

How long does it take to receive a response?

We typically respond within 1–2 business days.

How long will it take for my order to arrive?

Standard delivery usually takes 5–7 business days. In case of delays, our customer care team will keep you updated.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and select digital wallets.

Can I return or exchange a perfume?

Due to the nature of our products, returns or exchanges are accepted only in case of a damaged or incorrect item. Please contact us within 48 hours of delivery for assistance.